Thank you for considering me to help you write a return and refund policy for your organic cosmetic store. Here is a sample policy that you can use as a starting point:
RETURN AND REFUND POLICY
Thank you for shopping at our organic cosmetic store. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange within 7 days of the original purchase date.
To be eligible for a return or exchange, please make sure that:
- The product was purchased within the last 7 days.
- The product is in its original packaging.
- The product is unopened and unused.
Please note that we cannot accept returns or exchanges for products that have been opened or used.
To initiate a return or exchange, please contact us at [[email protected]] with your order number and the reason for the return. We will then provide you with instructions on how to return the product to us.
Once we receive the returned product, we will process the refund or exchange as soon as possible. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider.
If you have any questions about our return and refund policy, please don’t hesitate to contact us at [[email protected]].
QUESTIONS
If you have any questions concerning our return/refund policy, please contact us at: